Dover port Disabled Facilities
Customers with any special needs are advised to contact their ferry operator prior to travelling.
Foot Passenger Check-in, Embarkation and Parking Procedures
Disabled parking bays for short or long stay parking can be found on the first two levels of the multi-storey car park at the Ferry Terminal. You can take lifts to and from these levels to the Travel Centre for check-in. The corridor to Embarkation for departures involves a reasonable walk.
Tickets for the car park are issued by machine on entry. The parking fee is payable on return at the pay machines in the Arrivals Hall before collecting your car. If you cannot reach the ticket payment slot, press the help button.
If you receive High Rate Disability Allowance you can park in the reserved parking bays in a specially designated car park. To use this car park, you will need to show proof that you qualify for the Higher Rate Allowance at the Information Desk in the Travel Centre. Our staff will then issue you with a windscreen disc that will permit you to enter and use this designated car park for unlimited subsequent visits. Please note that a pay and display scheme operates at this car park, so you need to have your money available when you arrive.
Loop systems for the Hard of Hearing
Induction loops to amplify announcements or conversations for passengers wearing aids are available within the main Ferry Terminal buildings. Just look for the distinctive 'ear' symbols. In addition, port information staff are trained in deaf awareness so you can rely on receiving an understanding response at all times.
Toilets
Unisex disabled toilet facilities are available in various locations throughout the Ferry Terminal.
Wheelchairs & facilities
Passengers with special needs are advised to contact their ferry operator. Wheelchairs can be made available by your ferry operator.
Level or ramped access is installed at exits and entries to all our terminal buildings and walkways.
Foot Passenger Transfers between Terminal and Ferries
Check with your ferry operator about the availability of the mobility bus from the Travel Centre or Embarkation Lounge. A port bus service operates from Embarkation to the ferries, and from the ferries to Arrivals.
Parking
Short or long-stay parking spaces for disabled drivers are provided. Trained and helpful staff are available to assist you and provide a wheelchair if needed.
Wheelchairs & facilities
Ample wheelchairs are available at both Cruise Terminals 1 and 2. In addition, wheelchair-friendly ramps are fitted on all split-levels in both buildings. The walkways leading to cruiseships are also wheelchair friendly to provide easy access to your liner.
Lifts
Lifts are provided between all floor levels in both Terminals 1 and 2.
Toilets
Ample unisex disabled toilets are found at a number of different locations throughout both Cruise Terminals.
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