Newcastle airport security
Newcastle International Airport Accessibility Statement
Newcastle International Airport recognises and values the needs of those
customers with special assistance requirements. We are committed to
meeting the requirements of the Disability Discrimination Act.
In particular we will continue to take reasonable steps to ensure good
communications for those with visual, auditory, cognitive and motor
impairments.
We will also take all reasonable measures to make it as easy as possible
to transit through the airport for both arriving or departing passengers.
Terminal Facilities & Procedures
Car Parking
In both the drop off and pick up points and in the short term car park
there are assistance points located by the disabled parking bays. These
are linked directly to the airport information desk where assistance
can be requested.
Disabled parking bays are available in all car parks. A courtesy coach
is provided to take all customers from the long term car park and the
step from the bus automatically lowers to the height of the pavement
to enable easy access for those using wheelchairs. The coach drops customers
off immediately outside of the terminal. A pre-booking discount applies
for booking at least 48 hours in advance. Bookings should be made on
+44 (0) 191 2144026 or online.
Access into the terminal building is via revolving doors, which can
be slowed down by the use of a press button. This is a black button
with a white wheelchair logo.
Checking In
At check-in those customers who require wheelchair assistance will be
issued with a special assistance transit form and directed to the Airport
Information Desk which is located on the main concourse between check-in
desk 32 and WH Smith. Customers that require assistance should then
present a special assistance transit form to the staff on the Information
Desk. The desk has a lowered section for ease of communication.
Boarding
Those requiring wheelchair assistance who do not have helpers travelling
with them will be provided with help from our airside operations team
or customer service team. They will help customers through security
search and onto the aircraft and also on their return to Newcastle International
Airport.
To assist the airline handling agents and the airport team you are advised
to contact the airline or tour operator you are traveling with to inform
them of any special assistance at least 48 hours before arriving at
the airport and ideally at the time of booking.
Those customers who require special assistance but not wheelchair assistance
should be aware that this is the responsibility of the airline handling
agents and that any requests for assistance should be booked in advance.
This should be further communicated when checking-in.
Wheelchairs and specialist vehicles for easy access to aircraft are
available on request and are free of charge. There are limited spaces
in these vehicles and only one helper can travel on the cabin lift (children
are exempt).
Toilets
There are disabled toilets with alarm cords on all levels and the location
of these toilets can be obtained from the Information Desk or through
clearly displayed signage in the terminal.
Telephones
There are payphones throughout the airport that are at a lowered height.
Lifts
The security search area, departure lounge and departure gates are situated
on the upper floor of the terminal building and are accessible by lift.
There are escalators and two lifts to assist customers.
Assistance dogs
Only dogs accompanying customers who require them for assistance are
allowed in the terminal. Our vision is to provide a first class service
to all of our customers. Please call 0870 122 1488 prior to arriving
at the airport, if you have any queries regarding special assistance.
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