Luton Airport Disabled Facilities
London Luton Airport
Customer Disability Assistance
Throughout the airport's planning and development it has strived to
meet the needs of the disabled customer. The following is a brief guide
to the facilities on offer and the procedures in place to ensure a pleasant
and stress free journey.
Free Compact Discs, detailing the airports facilities, are also available
on request.
For further details please contact 01582 405100 or disabledfacilities@ltn.aero
Terminal Facilities
Access to the terminal building is via six revolving doors, all of which
can be slowed down by use of a press button. Two of the doors are designated
as "accessible". They can easily be set to the open position, ideal
for customers with Special Assistance Dogs.
Customers requiring assistance are requested to use one of the Special
Assistance telephones sited in and around the terminal building. Porters
are available to offer free assistance to disabled customers.
Information units are sited around the terminal building, offering information
on parking, train and bus timetables and airport facilities. Some are
lowered, suitable for wheelchair users.
Telephones with the traditional handset, number keypad and a touch screen
are available. In addition they offer Internet access and a facsimile
facility. There is a lowered phone for wheelchair users in each phone
bay.
There are 2 wheelchair collection points within the main concourse,
one at the side of the entrance doors and one at the side of the check-in
desks. There is no charge for the use of these wheelchairs.
There is a Special Assistance Waiting area, within the entrance doors,
where disabled customers can wait in comfort while cars are parked or
collected.
Induction loops are installed at many of the customer counters, including
the majority of check-in desks and customer services desks. Accessible
toilets for disabled users are provided in all main areas.
This article use the content of London Luton Airport site, you can find the original article here
