Exeter Airport Disabled Facilities
Disability (PRM) Procedures
- Passengers requiring Special Travel Assistance should inform the travel agent or airline of any special needs at the time of booking the flight.
- People with Reduced Mobility (PRM) should arrange for a close proximity PRM Car Parking space, if required, at least one week before the flight.
- On arrival at the airport, outbound Passengers with Reduced Mobility may wish to use the Short Stay bays, in Car Park 1 near the Pay Station, during the unloading of baggage, before re-parking in their reserved Long Stay space in Car Park 2.
- The drop-off zone at the front-of-terminal may be used if the vehicle is attended at all times. The traffic control officer should be informed of any other needs.
- Departing passengers must attend the appropriate check-in desk, before the Minimum Check-In Time stipulated by the airline or holiday company, with the appropriate Travel Documents.
- Passengers collecting tickets at the airport should go first to the ticket desks, situated in the concourse, with identification. E-ticket passengers should go directly to the check-in desk.
- Hand Baggage may contain essential medical items for the flight but a letter from a Doctor, confirming the requirement for unusual medication or large amounts of drugs, may be required. Other items should be placed in Hold Baggage.
- Check-in staff should advised of wheelchair carriage and arrangements will be made for electric wheelchair battery isolation.
- Announcements on the public address system will instruct passengers when to proceed to the security area and Departures Lounge. Those passengers with hearing difficulties should inform check-in staff that they will need assistance. In the event of an emergency these passengers will be guided by airport staff to an assembly point.
- Wheelchair passengers travelling without an aide will be taken to the security zone and on to the boarding gate area in preparation for boarding. Further aircraft boarding assistance will then be arranged.
- Inbound Passengers with Reduced Mobility may use the pick-up zone at the front-of-terminal, when the passenger with a disability is ready to leave, but waiting is not permitted.
Special Travel Assistance
- Passengers requiring Special Travel Assistance (e.g. wheelchair users and People with Reduced Mobility) should inform the travel agent or airline of any special needs at the time of booking the flight or holiday (e.g. flybe general assistance).
- Special Travel Assistance Questions, based on the ABTA Checklist for Disabled Travellers, will usually be asked at the time of booking or at check-in. The questions are necessary to ensure that passengers receive the service they need and that Airport Disability Facilities (eg Ambulift) are booked.
Airport Passenger Services
Tel: 01392 367 433 (option 8)
email: handling@exeter-airport.co.uk
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